Fedcap Canada are committed to providing a high-quality service to everyone we deal with. In order to do
this, we need you to give us any comments about our service, and to tell us when we get things wrong. We
want to help you resolve your complaint as quickly as possible.
We treat as a complaint any expression of dissatisfaction with our service which calls for a response. We
listen to your complaints, treat them seriously, and learn from them so that we can continuously improve our
service.
A complaint is an expression of dissatisfaction, whether justified or not.
You may find it easier to speak to your case manager direct, which normally resolves things immediately,
however we understand that sometimes you may wish to make a formal complaint so here is was we
commit do to.